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5.7 Crisis Management & Contingency Planning

(HL ONLY)

What is a crisis?

A time of intense difficulty, trouble or danger
A time when difficult or important decision must be made

Examples for a Business Organization:

Embezzlement of funds by an executive or any employee
Employee Misconduct or Management Misconduct
Public relations crises such as:

McDonald's beef lard being reported to be used to cook french fries in countries that have religious restrictions such as India
Boeing 737 fatal error crashes resulting in thousands of preventable deaths
Fox News USA multiple sexual harassment scandals exposing long-time male news anchors as sexual predators

Example of a Public Relations Crisis:

In 2016, there were various customer reported incidents of exploding or self-combusting Samsung Galaxy Note 7 phones, primarily due to poorly designed lithium-ion batteries

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5.7 Crisis Management & Contingency Planning

(HL ONLY)

What is a crisis?

A time of intense difficulty, trouble or danger

A time when difficult or important decision must be made

Examples for a Business Organization:

Embezzlement of funds by an executive or any employee

Employee Misconduct or Management Misconduct

Public relations crises such as:

McDonald's beef lard being reported to be used to cook french fries in countries that have religious restrictions such as India

Boeing 737 fatal error crashes resulting in thousands of preventable deaths

Fox News USA multiple sexual harassment scandals exposing long-time male news anchors as sexual predators